Privacy Policy

Last Updated: 30 October 2026

This Privacy Policy explains how NAV DURGA TRADING, operating GRBasket at https://grbasket.com, collects, uses, stores, and shares personal information when you visit our website, place an order, or contact us.

1. Information We Collect

Depending on how you use our website, we may collect:

• Personal Information: Name, email address, phone number, billing address, and delivery address.

• Order Information: Products purchased, order details, transaction references, and delivery status.

• Payment Information: Payment status and relevant transaction information provided through payment service providers.

• Technical Information: IP address, browser type, device information, and website usage data, where collected.

• Communication Information: Messages and information you provide when contacting customer support.

We do not intend to store complete payment-card details on our own systems when these are processed by third-party payment providers.

2. How We Use Your Information

We may use your information to:

• Process and fulfil orders.

• Confirm purchases and provide delivery updates.

• Respond to customer inquiries and complaints.

• Manage eligible cancellations, returns, exchanges, and refunds.

• Improve website performance and the shopping experience.

• Detect fraud and prevent misuse.

• Maintain business and accounting records.

• Meet applicable legal and regulatory obligations.

• Send promotional communications where permitted by law and subject to your preferences.

3. Sharing of Information

We may share necessary information with service providers that help operate our business, including:

• Payment gateways and payment processors.

• Courier companies and logistics partners.

• Website hosting and technology providers.

• Customer support and analytics providers.

• Professional advisers and government authorities where disclosure is required or permitted by law.

We do not intend to sell customers’ personal information to third parties.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential functions, remember preferences, understand website usage, and improve performance.

You may manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. Data Security

We take reasonable measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no online transmission or storage system can be guaranteed to be completely secure.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business records, resolve disputes, and meet applicable legal obligations.

Information that is no longer required will be handled in accordance with applicable law and our data-retention practices.

7. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also withdraw consent where processing is based on consent, subject to legal requirements.

To submit a privacy-related request, contact us using the details at the end of this policy.

8. Third-Party Services

Our website may use third-party services, including payment gateways, delivery partners, and external websites. These providers may process information under their own privacy policies and terms.

We encourage you to review their policies when using their services.

9. Children’s Privacy

Our website is not intended to collect children’s personal information in violation of applicable law. If you believe that a child’s information has been collected unlawfully, please contact us.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business, website, services, or legal requirements. Updates will be published on this page with a revised date where appropriate.

11. Contact Information

Company: NAV DURGA TRADING
Website: https://grbasket.com
Email: info@grbasket.com
Phone: 8447043752

Business Address: ONE OFFICE AT THIRD FLOOR, U-203 A, SHAKARPUR, New Delhi, East Delhi, Delhi – 110092, India.