Shipping & Delivery Policy

Last Updated: 30 October 2026

This Shipping & Delivery Policy applies to orders placed through https://grbasket.com, operated by NAV DURGA TRADING.

1. Order Processing

Orders are processed after placement and payment confirmation, where applicable.

Processing times may vary depending on product availability, order volume, holidays, and operational requirements. Any specific processing estimate provided at checkout or in your order confirmation should be referred to for your order.

2. Delivery Locations

We accept orders for locations in India supported by our website and delivery partners.

Delivery availability may depend on your PIN code, courier coverage, and product availability. Please provide a complete and accurate shipping address and contact number.

3. Estimated Delivery Time

Estimated delivery times, where available, will be displayed on our website, during checkout, or in order communications.

Delivery estimates may be affected by courier delays, weather conditions, public holidays, remote delivery locations, or other circumstances beyond our reasonable control.

4. Shipping Charges

Applicable shipping charges will be displayed at checkout before an order is completed.

Any free-shipping offer or promotional delivery benefit will be subject to the terms stated in the relevant offer.

5. Order Tracking

Where tracking is available, tracking information may be shared through email, SMS, or other order communications.

If your order appears delayed or tracking information is unavailable, please contact our customer support team.

6. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate delivery information.

If an order cannot be delivered because of an incorrect address, an unavailable recipient, or repeated unsuccessful delivery attempts, we may contact the customer to coordinate the next steps.

Any additional charges or delivery arrangements will be handled in accordance with the terms disclosed at purchase and applicable law.

7. Delayed, Lost, or Undelivered Orders

If your order has not arrived within the estimated delivery period, please contact us with your order number.

We will review the available shipment information and assist you. Where an order is lost, undelivered, or otherwise qualifies for a remedy, the matter will be handled in accordance with applicable law.

8. Damaged or Incorrect Deliveries

If you receive a damaged, defective, or incorrect product, contact us promptly with your order number and a description of the issue. Photographs of the package and product may help us assess your request.

Eligible cases will be handled under our Return & Refund Policy and applicable law.

9. Contact Information

Company: NAV DURGA TRADING
Website: https://grbasket.com
Email: info@grbasket.com
Phone: 8447043752

Business Address: ONE OFFICE AT THIRD FLOOR, U-203 A, SHAKARPUR, New Delhi, East Delhi, Delhi – 110092, India.