Refund and Returns Policy

 Additionally, the given below guidelines are also applicable 

We do not accept any Return & Exchange for First Citizen Card, Gift vouchers, Gift Cards and E-Gift vouchers 

We do not accept any Return & Exchange of any altered garments. 

We do not accept any Return & Exchange for Inner wear i.e. Lingerie and Night ware for hygiene purpose. 

If any product is not received in good condition, is damage or defective, or if product delivered is different, you may return the product in unused, in its original condition with original tags and original packaging (along with boxes if any. For e.g. Shoes to be sent along with the brand shoe box) within the specified days from the date of delivery as mentioned above or as per the details mentioned on the Product Description Page. 

Any Return & Exchange for reasons other than the above, the shipping charges if any, will not be refunded. 

Product/s purchased during sale will be exchanged within the same sale period only.  

You may Return / Exchange Merchandise to us in the following ways:

1. Return & Exchange through grbasket courier collection.
If you request a return or exchange through grbasket courier collection for any reason within the specified days as mentioned above or as per the timeline mentioned on the product details page, we request you to return the product in original condition (unused, unwashed, unaltered, untampered & in saleable condition) with original tags, invoice & original packaging intact, failing which return/exchange may not be possible.

You may raise return or exchange (Registered user) by login into your grbasket online account from “My Account > Order > Return/Exchanges” or

You may write to us support@grbasket.com and request a return or exchange. We will arrange for the merchandise to be collected from the delivery address through courier within 2 working days from the date of request raised.

We request you to take utmost care in selecting the refund mode while raising a Return request, as refund mode once selected it cannot be changed or modified.

 The courier executive will pick the product within 2 working days from the date of request raised. You will receive sms confirmation or physical receipt at the time of product pick-up. We request you to retain the details.

2. Return & Exchange through Self-Courier.
If you wish to return or exchange any product by yourself, you may return the product in unused, in its original condition with original tags and original packaging (along with boxes if any. For e.g. Shoes to be sent along with the brand shoe box) within the specified days from the date of delivery as mentioned above or as per the details mentioned on the Product Description Page. 

All Return/Exchange requests through either of the above modes will be initiated only after the product has been received at our Warehouse/grbasket Store and passes the physical quality check. We may take approximately 7-10 working days to complete your request. All exchange requests are subject to stock availability.

If the product picked does not pass the quality check, we shall ship the product back to you.

Any First Citizen points which are accumulated at the time of purchase will be reversed if such merchandise, on which points were earned, is returned.

For Returns, the refund is initiated as per the refund mode selected at the time of raising the request.